UBOUWERS Help Center & Support Hub
Search our knowledge base or create an instant support ticket with our 24x7 Customer Care Desk.
Frequently Asked Questions
How does UBOUWERS track construction material deliveries?
Every order is assigned to a verified logistics driver equipped with live GPS map tracking. You can track your truck location from your customer account or using the public '/tracking' page.
How does Escrow Payment protection work?
When you place an order, your payment is safely held in UBOUWERS Escrow. Funds are only released to the supplier after you inspect and verify the material arrival at your construction site with your 6-digit OTP.
What if cement bags are moisture damaged or steel grade is wrong?
We offer a 7-day Site Return Guarantee. Simply submit a return claim with photos at '/returns'. Our Care Agents dispatch a verifier and arrange free reverse pickup and 100% refund.
How can I register my building materials shop as a supplier?
Visit '/vendor-register' to select a seller tier (Starter, Pro, Enterprise), upload your GST & bank details, and start listing products or bidding on local city RFQs.
How do commercial builders get custom wholesale pricing?
Submit a bulk quote request at '/bulk-inquiry'. Your request is broadcast directly to tier-1 mills and regional distributors in your city for instant RFQ bidding.